Shipping policy
Shipping & Delivery
Each order is handled with care from start to finish. Below is what we provide, when to expect it, and how we attend to any concerns that arise along the way.
A Summary, at a Glance
ServiceWhat we provideShipping costComplimentary on every orderDestinationsAll 50 U.S. states · APO/FPO/DPOProcessing time1 to 3 business daysDelivery window3 to 7 business days (continental U.S.)CarriersUSPS · UPS · FedExTrackingProvided automatically on dispatchCustomer careWithin one business day
Our Shipping Service
Complimentary shipping. Every order ships at no cost — no minimum spend, no fees added at checkout, no hidden handling charges. The price you see is the final price.
Service area. We serve customers across the United States, including military addresses (APO/FPO/DPO). International shipping is not currently offered. Should you reside outside the U.S. and wish to be notified when international service becomes available, kindly let us know.
Processing
Each order is reviewed, packed, and dispatched within 1 to 3 business days of payment confirmation. Orders received on weekends and U.S. federal holidays begin processing on the next business day.
During promotional periods, product launches, and the December holiday season, please allow an additional 1 to 2 business days for processing. We will notify you by email of any delay that affects your specific order.
Estimated Delivery
Once your package leaves us, the expected timeframe is:
Continental United States — 3 to 7 business days
Alaska, Hawaii, Puerto Rico — 5 to 10 business days
Military addresses (APO/FPO/DPO) — 7 to 14 business days
These estimates are provided in good faith. Carrier-side disruptions — weather events, holidays, operational backlogs — are outside our influence.
Carrier Selection
We dispatch via USPS, UPS, or FedEx, choosing the service that best balances speed, reliability, and care for the size and destination of your order.
Tracking
A tracking link is delivered to your email at the moment of dispatch. We recommend retaining it for the duration of transit. Should it fail to arrive within three business days of your order, we ask only that you check your spam folder before reaching out.
A Note on Addresses
The shipping address provided at checkout is the address we honor. We ask that it be reviewed carefully before submission.
Should you spot an error after ordering, please contact us at once — corrections are possible only before dispatch. Once a package enters the carrier's network, the address is final, and we cannot accept responsibility for an address provided incorrectly.
When Concerns Arise
A package marked delivered, but unaccounted for.
We recommend first inspecting your delivery location and consulting neighbors or building staff. The carrier should be contacted directly using your tracking number, as they often have additional information not visible online. If the package remains unaccounted for after seven days, please reach out — we will work with you to investigate.
A package arriving in damaged condition.
Photograph the affected item and its packaging, and forward the images to hoangthanh1172001@gmail.com within 48 hours of receipt. A replacement or refund will be arranged, according to your preference.
A package returned to us.
Should a package be returned due to an address issue, refusal of delivery, or non-collection from the carrier, we will be in touch promptly. Reshipping costs may apply depending on the circumstances.
Customer Care
Email: hoangthanh1172001@gmail.com
Hours: Monday through Friday · 9 AM to 5 PM EST
Response: Within one business day
We thank you for your trust.
Last updated: June 13, 2026